In the app: Settings → Delete Account. This permanently removes your profile, posts, photos, and messages, and cannot be undone. If you have an active subscription, cancel it separately in your App Store or Google Play account — deleting the account does not cancel store billing.
No. EyeScout Sports is free — your profile, the feed, stories, posting, search and messaging are all included with an account. EyeScout Pro is no longer offered, and there is nothing to buy inside the app.
An old subscription keeps renewing until it is cancelled, so it is worth stopping. If you bought it in the app, Apple or Google bills it and you cancel it there:
If you subscribed on the website instead, email us at info@eyescoutsports.com and we will cancel it for you. You keep access to everything either way, because it is all free now. Refunds are handled by Apple or Google under their policies.
Open the paywall screen and tap Restore Purchases. Make sure you are signed in to the same Apple or Google account that made the purchase. If it still doesn't appear, email us with the store receipt.
Tap the ··· menu on any post. You can report the post or block the person who posted it. Reports are reviewed and content that breaks our rules is removed. For anything urgent involving a minor's safety, email us directly and we will act immediately.
You will get an email as soon as your gallery is ready to view and select from. If it has been longer than expected, email us with the date and location of your session.
Yes — and for athletes under 13 a parent or guardian must. Add the parent's email as the contact on the account so all notices go to an adult. Parents can request access to, correction of, or deletion of their child's information by emailing us from that address.
Check spam, then confirm you are using the email the account was created with. If nothing arrives within a few minutes, email us and we will reset it manually.
This platform is used by minors. Content that sexualises a minor, or any adult attempting inappropriate contact with a minor, results in immediate permanent removal and referral to law enforcement. Report it in-app, or email info@eyescoutsports.com with "SAFETY" in the subject line and we will prioritise it.